Frequently Asked Questions

GraceHaven is a Scripture study tool that uses AI to help you explore what God says about the questions you are facing. Whether you are preparing a Bible study lesson, working through a passage, or looking for what Scripture teaches on a topic, GraceHaven can help guide your study.

No. GraceHaven is a Scripture study resource. It is not a counselor, therapist, companion, or advisor, and it does not replace pastoral care or professional help. GraceHaven is governed by the grammatico-historical hermeneutic and intentionally avoids relational language so that it remains a tool, not a substitute for real relationships. If you are in crisis, please visit our Emergency page.

Scripture references in GraceHaven responses are interactive. Click any reference to see the verse text in a tooltip. Scholar members can also view Greek and Hebrew interlinear text and explore cross-references from the same tooltip.

Each browser (Firefox, Chrome, Safari, Edge) and each PWA installation has its own identity. For example, Firefox and Chrome on the same computer count as two separate devices.

On PC and Android, a PWA installed from Chrome shares Chrome's storage, so they count as one device. On iPhone and iPad, the PWA runs in its own sandbox and counts as a separate device from Safari.

Install the PWA from the same browser you normally use. Once installed, use the PWA instead of the browser. Avoid logging in from multiple browsers on the same computer unless needed.

The new device is simply blocked from accessing your account — your existing devices continue working normally. You will receive an email notification that an unrecognized device was blocked. To free up a slot, log in on your master device and remove an old device from the Account page, or upgrade your plan for more devices.

Your master device is the first device you logged in from. It cannot be removed, and it is the only device that can manage your device list (remove other devices or reassign master status). You can change which device is the master from the Account page on your current master device.

Free: 2, Monthly: 3, Annual: 3, Scholar: 4, Pulpit: 5. Devices inactive for 30 days are automatically removed.

Log in on your master device, go to your Account page, find the Devices section, and click "Remove" next to any other device. Only the master device can manage the device list. Devices inactive for 30 days are also automatically cleaned up.

All tiers include Scripture verse tooltips and message encryption. Free members receive 5 messages per month with 1 session. Monthly and Annual members receive unlimited messages with 1 session. Scholar members receive unlimited messages and sessions, named and nested folders, full-text search, bookmarks, Greek and Hebrew interlinear text, and 340,000+ cross-references. Pulpit members receive everything in Scholar, plus Teaching and Exegesis modes, sermon preparation workspaces, GraceHaven courses, and a secure File Vault. Visit the Membership page for details.

When GraceHaven includes a Scripture reference in a response, you can click it to see the verse text. This works for all members on every tier.

Scholar members can click any Scripture reference and view the original language text word-by-word, including transliteration, morphology codes, and English glosses. This covers the Hebrew Old Testament, Greek New Testament, and the Septuagint (LXX).

Scholar members can explore cross-references from the Treasury of Scripture Knowledge, which contains over 340,000 connections across the Bible. When you click a Scripture reference, you can view the most relevant cross-references ranked by connection strength.

Scholar members can search across all of their sessions by title or message content. Results include text snippets showing where the match was found, and clicking a result opens that session at the matching message.

Scholar members can bookmark any message in a session and add an optional note. Bookmarks are accessible from the sidebar, making it easy to return to important responses.

File Vault requires a Chromium-based browser such as Chrome, Edge, Brave, or Opera. It does not work in Firefox or Safari. If you install GraceHaven as a PWA from Chrome, the vault will work within the installed app.

Free (5 messages/month), Monthly (unlimited), Annual (unlimited), Scholar (unlimited messages, unlimited sessions, folders, search, interlinear, cross-references, and bookmarks), and Pulpit (everything in Scholar plus Teaching/Exegesis modes, sermon prep workspaces, courses, and File Vault). Visit the Membership page for current pricing.

Go to Account > Manage Payment Method to access the billing portal where you can cancel. Your membership remains active through the end of your current billing period. After that, a grace period begins where sessions become read-only before being deleted.

When a paid membership ends, your sessions remain accessible in read-only mode for a grace period (3 months for Monthly/Annual, 12 months for Scholar and Pulpit). The grace period begins after your current billing period expires. After the grace period, sessions are permanently deleted.

Yes. Rejoining during your grace period restores full access to your existing sessions immediately.

Yes. GraceHaven does not store, sell, or share your personal data with third parties. See our Privacy Policy for full details.

Any member can enable session encryption so that messages are encrypted in your browser before being stored. GraceHaven's servers never see the plaintext content. You set a passphrase that only you know. Session encryption uses your browser's built-in Web Crypto API, an industry-standard technology maintained by browser vendors.

File Vault is available to Pulpit members. It protects documents in encrypted folders on your computer. When a folder is locked, everything inside is scrambled and unreadable. When unlocked, your files are normal and can be opened in any application. Nothing is sent to GraceHaven's servers. File Vault uses your browser's built-in Web Crypto API and File System Access API, both industry-standard technologies maintained by browser vendors.

No. Session encryption protects your messages stored on GraceHaven's servers. File Vault protects documents stored in folders on your computer. Each has its own passphrase. You may use the same passphrase for both if you prefer simplicity, or different passphrases for an additional layer of security. GraceHaven cannot recover either passphrase.

Encrypted sessions and vault files cannot be recovered without their respective passphrases. GraceHaven has no way to decrypt your data. Keep your passphrases in a safe place. Pulpit members also receive a standalone decryption tool that works without GraceHaven or an internet connection, but it still requires the passphrase.

GraceHaven uses industry-standard browser encryption technologies (Web Crypto API and File System Access API) that are developed and maintained by browser vendors, not by GraceHaven. GraceHaven does not warrant or guarantee the performance of these underlying technologies. Use of encryption features is at your own discretion.